Last updated: 16th August 2025
This Privacy Policy explains how ResponsiveVoice Inc., a Delaware C Corporation (“ResponsiveVoice,” “we,” “our,” or “us”), collects, uses, discloses, and protects your information when you access or use our Services.
1. Information We Collect
We may collect the following categories of information:
- Account Information: Name, email address, billing details, and account credentials when you register.
- Payment Information: Processed by our third-party payment processor, Stripe. We do not store full payment card details.
- Service Usage Data: Text submitted for text-to-speech conversion, audio generated, logs of usage activity, IP address, browser/device information, and other technical data.
- Free Plan Data: For free plan users, we collect the website domain or IP address where the widget is installed, along with usage metrics, to enforce attribution and fair use.
- Marketing and Communications Data: Your communication preferences and information you provide when subscribing to newsletters or responding to marketing campaigns.
2. How We Use Information
We use collected information for the following purposes:
- To provide and improve the Services.
- To process payments (via Stripe).
- To enforce fair use and attribution requirements for Free Plan accounts.
- To maintain and secure our infrastructure.
- To send service-related messages, updates, and marketing communications (via ActiveCampaign and Mailgun).
- For analytics, monitoring, and service improvements (via Google Analytics and Google Workspace).
- For accounting and compliance (via Intuit Online bookkeeping).
3. Third-Party Providers
We use trusted third-party service providers to deliver and support our Services, including:
- Stripe (payment processing)
- ActiveCampaign and Mailgun (marketing and communications)
- Google Cloud TTS (voice generation)
- Google Analytics (website and usage analytics)
- Cloudflare (CDN and caching)
- Google Workspace (business productivity)
- WHMCS (billing management)
- OVH and Hetzner (hosting infrastructure)
- Intuit Online (bookkeeping)
These providers may process limited personal data on our behalf in accordance with their own privacy policies.
4. Data Retention
We retain personal data and usage logs only for as long as necessary to provide our Services, meet legal obligations, resolve disputes, and enforce agreements. Retention periods may vary depending on the nature of the data and applicable legal requirements.
5. Marketing Communications
We may send you promotional and marketing communications if you have opted in or if permitted by law. You may opt out at any time by using the unsubscribe link in our emails or by contacting us directly. Please note that you may still receive essential service or transactional messages.
6. Data Sharing and Disclosure
We do not sell your personal data. We may share information with:
- Our third-party service providers as listed above.
- Regulators, law enforcement, or other authorities where required by law.
- Successors in the event of a merger, acquisition, or sale of assets.
7. Security
We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
8. International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including the United States and the European Union. We ensure adequate safeguards for such transfers where required by law.
9. Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect personal data from children.
10. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us at the details below.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of the Services after updates indicates your acceptance.
12. Contact Us
ResponsiveVoice Inc.
1209 Orange Street
Wilmington, Delaware 19801
[email protected] https://responsivevoice.org/support
By using ResponsiveVoice, you acknowledge that you have read and understood this Privacy Policy.
